HOW TO PREVENT EMPLOYMENT DISPUTES AT THE WORKPLACE

A TWO DAY TRAINING PROGRAMME

OVERVIEW

Employment disputes are costly to an organisation. A manager or supervisor that does not deal with staff grievances effectively or manage employee performance and discipline issues fairly and proactively will soon find his department morale levels sink. This in turn can turn into full-fledged disputes at work that can lead to costly litigation and undermine the organisation’s ability to attract the right talent.This two day programme has been designed to provide managers and supervisors in your organisation with the knowledge and skill-set they require to effectively manage their day to day staffing issues in a legally compliant and proactive manner. It will specifically provide your managers with the knowledge they need to manage staff absenteeism, tardiness, medical leave abuses, and performance issues firmly yet fairly, in accordance with the law. In addition, this programme will also guide your managers and supervisors on the techniques they can adopt in ensuring they have ‘positive’ discussions with their staff in helping them improve on their job performance and discipline issues. WHAT YOU WILL LEARN DAY ONE

• Why all successful companies have a clear system for differentiating top performers, middle performers and non-performers. • The importance of managing staff productivity/performance from a legal/IR perspective in Malaysia. • The two guidelines for managing any staff discipline and performance issue • How to practically manage any absenteeism, tardiness or medical leave issues • The four steps to correctly manage your staff undergoing probation • The three requirements of the law when managing any permanent staff’s performance issues • What to do when a major misconduct occurs. • Overview of the Domestic Inquiry Process. • How to protect your organisation from allegations of forced resignations by ‘ex-employees’.

DAY TWO

• The most critical ingredient for an effective coaching discussion • How to Conduct a Positive Performance Review/Performance Discussion • Video presentation on the ‘Secret of a Successful Communicator’. • Communicating performance targets and core values expectations • Case study discussions on how to manage difficult employee situations during the performance review and PIP discussions. • Dealing with difficult employees during the review/PIP discussion • Why a managers ‘attitude’ plays the most important of roles in ensuring a successful performance review process. Note: Video presentations, industrial court decisions, case studies and sample document formats will be used as supporting tools in ensuring the goals of this session are met. Call us at 03-42703666 or email training@lshumancapital.com for a full training agenda and proposal